SHIPPING POLICY

Shipping Policy

Order Delivery:

At ROXY Cycle (India), we strive to ensure timely delivery of your orders while maintaining the highest standards of service. Please note the following regarding order delivery:

  1. Domestic Orders: For domestic buyers within India, orders are typically delivered within 4-8 working days from the date of purchase. We utilize registered domestic courier companies and/or speed post services to ship your orders securely and efficiently.

  2. International Orders: For international buyers outside of India, orders are shipped and delivered through registered international courier companies and/or International speed post services. The delivery time may vary depending on the destination country’s customs clearance procedures and other factors beyond our control. However, we aim to deliver international orders within 4-8 working days whenever possible.

Please note that delivery times are approximate and may be subject to change due to unforeseen circumstances such as natural disasters, public holidays, or logistical challenges. We will make every effort to notify you of any delays or issues affecting the delivery of your order.

Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to track the status of your delivery online.

Communication During Unforeseen Delays:

At ROXY Cycle (India), we understand that unforeseen circumstances may occasionally impact the timely delivery of your orders. In such situations, our supply chain team is committed to keeping you informed and updated every step of the way. Here’s how we handle communication during unforeseen delays:

  1. Notification: In the event of a delay affecting the delivery of your order, our supply chain team will promptly notify you via email or SMS. The notification will include details regarding the nature of the delay and an estimated timeline for when you can expect your order to be delivered.

  2. Regular Updates: Throughout the duration of the delay, our team will provide regular updates on the status of your order. You’ll receive notifications regarding any progress made, as well as any changes to the estimated delivery timeframe.

  3. Customer Support: Our customer support team is available to assist you with any questions or concerns you may have regarding the delay. You can reach out to us via email at roxycycle@gmail.com or through our website’s contact form.

  4. Resolution: We will make every effort to resolve the delay as quickly as possible and expedite the delivery of your order. If necessary, we will work with our logistics partners to explore alternative shipping methods or expedited services to minimize the impact of the delay on your order.

At ROXY Cycle (India), we are committed to providing transparent and proactive communication to ensure a positive customer experience, even in challenging circumstances.

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