Return & Refund Policy

Return Policy:

At ROXY Cycle (India), we strive to ensure your satisfaction with every purchase. We have outlined our return policy below to provide clarity and transparency regarding the return process.

  1. Return Condition: We prefer to receive our products back in their original condition, unused, and in their original packaging. Please return the item(s) exactly as you received them to facilitate a smooth return process.

  2. Manufacturing Defects: In the unfortunate event of a manufacturing defect, we take complete responsibility and are committed to resolving the issue promptly. You can return the defective product(s) to us, and we will facilitate either a replacement or a refund, no questions asked.

  3. Transit Damage: While we take utmost care in packaging and shipping our products, we regret to inform you that the company does not hold any responsibility for transit damage. We advise you to inspect your order upon receipt and report any damages to the shipping carrier immediately to initiate a claim.

  4. Non-Returnable Items: Some items are non-returnable due to safety and hygiene reasons. We do not accept returns on breakable goods (such as plastic parts) and personal safety equipment for the protection of our customers.

  5. Return Process: If you wish to initiate a return, please contact our customer support team at within [number] days of receiving your order. Our team will provide you with further instructions on how to proceed with the return.

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